IT Operations Manager - RCN02753
IT | RCN Cardiff Gate Office with hybrid working | £69,051
Contract type: Permanent
IT Operations Manager
Location: RCN Cardiff Gate with hybrid working (40%)
35 hours per week
Tenure: Permanent
Salary range per annum £69051 - £77910
There is more to the RCN than you might think. We’re a trade union with a membership of over half a million nurses, midwives, nursing support workers and students. We support their practice, represent them, lobby on their behalf, and develop them. We exist to make a positive difference – to the working lives of our members and ultimately to standards in patient care. Our employees are drawn from many walks of life – we are nurses, marketers and communicators, administrators, IT professionals, policy and finance experts, lawyers… together we are so much more. We couldn’t do what we do without our people.
As the post holder you will be responsible for the duties within the attached job description and should meet the required person specification commensurate with the position.
You will work closely with the Head of IT Operations, IT Service Delivery Manager and hold line management responsibly for the 3rd Line Engineer, 2nd Line IT Operations Engineers, ensuring delivery of excellent second and third line technical support and a first-class frontline service to our customers.
The post holder will be responsible for supporting and maintaining the Network and Communications and Security systems to the RCN, including Local Area Networks, Wide Area Networks, Telecommunications, Firewalls, and other associated technologies.
The post holder will also be responsible for assisting the Head of IT Operations with IT projects and upgrades and enhancements to existing systems.
Together with the Senior infrastructure Architects you will act as an overall design authority for IT Infrastructure and provide expert subject advice to the RCN on all matters of IT Infrastructure.
To join us you’ll need infrastructure and network skills with technical knowledge of IT systems and, ideally, a background in a relevant area such as Cisco network infrastructure technologies, technical support and implementation of Windows Server technologies in a large enterprise environment.
With experience of managing a technical team, whatever your background, you'll be efficient, accurate and show a real customer focus in all you do.
To succeed at the Royal College of Nursing all you need to do is think bigger, better and brighter. And with an attitude like that, anything’s possible.
What we offer you
We expect you to look after your customers, and we expect you to be rewarded for it. We offer an impressive range of benefits, a broad range of learning development opportunities and an award-winning health and wellbeing programme. We offer annual leave up to 32 days plus bank holidays and three additional days for the Christmas break plus generous maternity, adoption, paternity, and shared parental leave packages.
*We offer a competitive pay structure with annual pay progression until you reach the top of the salary scale. We normally offer new employees the first point of the salary range, although you may be able to negotiate a higher starting salary depending on your skills, experience and current salary.
We are a diverse organisation and understand everyone has different needs and many of our employees enjoy flexible working enabling them to deliver results whilst having a good work life balance. Our hybrid working model allows for up to 60% of your working time to be carried out from home. At least 40% of your working time will be spent working in person.
Our selection process
Please click the ‘apply now’ button to submit a CV and answer the supporting questions online demonstrating how you meet the criteria for this role. You may not be shortlisted if you don’t. Please ensure your CV is in a simple format with minimal tables and sections. Any identifying information in your application will automatically be anonymised for shortlisting purposes.
We want your experience applying for a job with us to be the best it can be. We may hold our interviews and assessments in person or by video call. If you foresee any problems, please let us know.
Equal opportunities for everyone
Equity, diversity and inclusion are a priority for us and we aim to foster an inclusive environment so our people can bring their authentic selves to work. This is integral to our mission to enable you to support our members and ensure their voice is heard by all UK governments to get the best outcomes for them and their patients.
As proud member of the Disability Confident employer scheme we actively encourage applications from people with disabilities.
Contact details
For more information or for an informal discussion about the role please contact David Collins, Head of IT Operations on +442920546415
For more information about the recruitment and selection process please contact recruit@rcn.org.uk
Opening date: 6th October 2025
Closing date: 11.59pm on 28th October 2025
If we receive many applications after a week of advertising, we may close this vacancy earlier.
Selection dates: 30th October 2025
Interview date: 06/11/2025
Contracted hours: 35