Patch Administrator - RCN02717
Administration | RCN Croydon Office with hybrid working | £31,545 - pro rata (including outer London weighting of £2547)
Contract type: Permanent
Patch Administrator
RCN Croydon Office, 14 hours per week (Thursday and Friday 9am to 5pm)
Permanent contract.
Salary Scale - £28,998 to £32,736 (pro rata)
Outer London Weighting pro rata £2,547.00 PA (pro rata)
There is more to the RCN than you might think. We’re a trade union with a membership of over half a million nurses, midwives, nursing support workers and students. We support their practice, represent them, lobby on their behalf, and develop them. We exist to make a positive difference – to the working lives of our members and ultimately to standards in patient care. Our employees are drawn from many walks of life – we are nurses, marketers and communicators, administrators, IT professionals, policy and finance experts, lawyers… together we are so much more. We couldn’t do what we do without our people.
We're accredited with Investors in People Silver Standard. Our people are our greatest asset, and we want people who can contribute to our purpose in line with our values.
As our Patch Administrator you’ll use your enthusiasm, your positivity, your flexibility and your customer service skills to deliver an exceptional service to our members.
In this busy role every day will be filled with possibilities. You will get involved in anything from diary management and maintaining accurate member case records to helping organise events. We'll look to you to provide exceptional administrative support to our Officers, who support and represent the RCN members working within our region. It's a great way to build on your skills and experience and develop your potential.
As a Patch Administrator you’ll use your positive attitude, your knowledge and experience to provide an exceptional service to our members.
To join us you’ll need excellent time management and organisational skills, a can-do attitude and the ability to handle confidential information, multitask and work as part of a team. You should have a systematic, procedural approach to work, with excellent typing skills, including proficiency in MS Office.
Whatever your background, you'll be efficient, accurate and show a real customer focus in all you do.
To succeed at the Royal College of Nursing all you need to do is think bigger, better and brighter. And with an attitude like that, anything’s possible.
What we offer you
We expect you to look after our members. And we expect you to be rewarded for it. We offer an impressive range of benefits, a broad range of learning development opportunities and an award-winning health and wellbeing programme. We offer annual leave up to 32 days (pro rata) plus bank holidays and three additional days for the Christmas break (pro rata) plus generous maternity, adoption, paternity, and shared parental leave packages.
*We offer a competitive pay structure with annual pay progression until you reach the top of the salary scale. We normally offer new employees the first point of the salary range, although you may be able to negotiate a higher starting salary depending on your skills, experience and current salary.
What we deliver for our members is wide and varied so when it comes to how we work one size doesn’t fit all. We also know that to empower our people to do their best work, they must be able to balance the demands of work and home. We are a diverse organisation and understand everyone has different needs and many of our employees enjoy flexible working enabling them to deliver results whilst having a good work life balance. Departments and directorates have their own hybrid ways of working which put the needs of the service they deliver – whether that’s to members or to colleagues - at their heart, in alignment with our hybrid working core principles. At the RCN it’s unlikely you will work from home for all of your working time. Equally no one is expected to work solely in the office unless your role requires it. You can find out more by having a discussion with the recruiting manager.
Our selection process
Please click the ‘apply now’ button to submit a CV and answer the supporting questions online demonstrating how you meet the criteria for this role. You may not be shortlisted if you don’t. Please ensure your CV is in a simple format with minimal tables and sections. Any identifying information in your application will automatically be anonymised for shortlisting purposes.
We want your experience applying for a job with us to be the best it can be. We may hold our interviews and assessments in person or by video call. If you foresee any problems, please let us know.
Equal opportunities for everyone
Equity, diversity and inclusion are a priority for us and we aim to foster an inclusive environment so our people can bring their authentic selves to work. This is integral to our mission to enable you to support our members and ensure their voice is heard by all UK governments to get the best outcomes for them and their patients.
As proud member of the Disability Confident employer scheme we actively encourage applications from people with disabilities.
Contact details
For more information or for an informal discussion about the role please contact Fiona Soule, Office Manager on 0208 253 9135.
For more information about the recruitment and selection process please contact recruit@rcn.org.uk
Opening date: 09 July 2025
Closing date: 30 July 2025
If we receive many applications after a week of advertising, this vacancy may close earlier.
Assessment & interview date: 14 August 2025
Interview date: 14/08/2025
Contracted hours: 14